✔ FAST FREE SHIPPING 5-10 Days (orders above $99).
✔ Leaves Warehouse within 24/72 Hours.
✔ Questions? Call at 1-408-337-2303 or message us on Live Chat below.
WHY SHOP WITH US?
Authorized Dealers - Every shipment that leaves our warehouses is fully covered in case of a lost item or damage and comes with full manufacturers warranty.
Expert Staff & Satisfaction Guarantee - Thousands Happily Served Year After Year!
No Hassle Returns - If a customer needs to return an item for ANY reason, they're able to do so within 30-days, just pay for return shipping. Restocking fees may apply. It's as simple as that.
About Bromic Heating
Shipping & Delivery
Best Price Guaranteed
Bromic Heating Platinum Smart-Heat™ Wall/Ceiling Mounted Gas Heater BH0110001-1
Bromic Platinum Smart-Heat™ Gas Heater represents the epitome of efficient and effective outdoor heating. Bringing together the ultimate in elegant design and industry-leading technology, Bromic’s Platinum Smart-Heat™ Gas outdoor heater delivers performance, reliability and beauty in equal measure.
Bromic’s Platinum Smart-Heat™ gas heater has been designed to meet the very particular needs of premium, style-centric settings. Engineered specifically to provide low clearance in semi-enclosed environments, the Platinum series also minimizes light emissions to ensure it blends seamlessly into its surroundings.
Available in two sizes which both project a diffused radiant heat deep into open outdoor spaces, the Platinum Smart-Heat™ Gas series successfully overcomes wind resistance to deliver outdoor environments that are as warm as you desire.
The patented direct ignition system ensures a reliable start and effective operation, even in winds of up to 8mph. Full function electronic controls, allow the heater to be operated remotely from a conveniently located switch. The Bromic Platinum Smart-Heat™ Gas Heater is designed to provide effective outdoor heating to both commercial and residential spaces and withstand the rigors of the outdoors.
Need help determining the right heater and setup for your space and heating needs? Fill out thisDesign Request Form, then give us a call at 408-391-3813or email us at firstname.lastname@example.org we'll be happy to help!
Tinted Glass-Ceramic Screen: The signature screen of the Platinum series spreads comfort evenly across a large area while emitting an equally comforting, soft red glow.
Ceramic Efficiency: In one of the most environmentally friendly gas-fired heating methods available, slow-release ceramic burners efficiently combust gas to fuel the Tungsten series.
Strong, Directional Heat: Deliver robust radiant heat where it’s needed, with easy pivot arm brackets providing greater directional control of outdoor wall heaters.
Unrivaled Coverage: For heaters that project comfort evenly across a wide expanse while reaching deeply into open areas, there is no equal.
Patented Direct Ignition: Bromic’s patented, automated direct ignition dispenses with the need for a pilot light and results in instantaneous ignition whenever you require it.
Sturdy Construction: Our focus on exceptional engineering ensures Bromic heaters are built from premium materials to provide reliable performance and durability.
Ultimate Wind Resistance: At Bromic Heating we take pride in delivering innovative solutions such as our patented screen and ionization probe technology, which enables remarkable wind resistance and ensures reliable function in wind speeds up to 11mph.
Ease Of Use: With smart system compatibility and automated re-ignition, our Platinum Smart-Heat™ Gas series allows users to simply set and forget.
Versatile Mounting & Directional Control: Utilizing Bromic’s range of dedicated ceiling and wall mount options, you can reclaim valuable floor space through fixed heater locations. In addition, our custom pivot bracket offers easily adjustable heat direction and coverage.
Wireless Control Capabilities: Enjoy seamless integration of remote heater control
Available in 2 versions:
Platinum 300 - Produces 26,000 BTUs
Platinum 500 - Produces 43,000 BTUs
Both versions are available with Liquid Propane or Natural Gas set up.
ETL Listing 4009079
About Bromic Heating
Bromic Heating is unique in being the only company to design, engineer and manufacture gas, electric and portable outdoor heating products. Making our heating solutions even more special is the fact that across the Smart-Heat™ range, our outdoor heaters offer superior heating performance which others simply can’t match. And that’s no idle boast – it is pure fact.
Since our inception in 2007, Bromic Heating has been recognized worldwide for having revolutionized commercial and residential heating solutions.
Through continuous investment in our patented Smart-Heat™ technology, Bromic’s engineers have successfully developed and delivered highly effective radiant heating solutions with applications in commercial and residential markets alike. Designed to meet a wide array of real-world challenges such as weather, environment and efficiency, the Smart-Heat™ range has literally become the hottest thing in smart outdoor heating solutions.
Available in our distinctive Platinum Smart-Heat & Tungsten Smart-Heatranges, every Bromic outdoor heater is designed and engineered in-house to ensure absolute quality and durable performance, then constructed from premium materials to deliver outdoor heating products that provide the perfect balance of performance, reliability and beauty.
Highly successful across key international markets, Bromic outdoor heaters are the first choice of many of the world’s premier hotel, resort, restaurant and entertainment groups. Acknowledged as an industry innovator, Bromic Heating is an ISO9001 certified company with products sold and supported throughout North America, Europe and the Asia-Pacific.
Firmly founded on the guiding principles of Performance, Reliability and Beauty, Bromic outdoor heaters continue to set the standard against which all others are measured.
Shipping & Delivery
Our goal is to keep the ordering process as simple as possible. Processing times vary from 1-3 business days and delivery time varies between 5-10 business days if your product is in stock.
Please read through our guide so you can understand how the process works and what you should expect to happen once you place your order with us!
You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
If your item is on backorder or unavailable, we will reach out to you via email.
If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-3 business days from the date of your order.
We will send you the tracking information within 24 hours to the email address you provided when checking out.
We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).
Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.
We do not offer Cash On Delivery.
A phone number is required by the freight company so a delivery appointment can be made.
Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
Note to international customers:You are responsible for any and all duties or taxes that may apply.(see details below)
Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
To avoid a delay in receiving your order from customs, consider the following:
Provide us with a phone number where you can be reached by customs when your product arrives. Thisphone number will be listed on the commercial invoice so customs can reach you to clear your order.
Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
We do not refund original shipping charges for goods that are refused for delivery at customs.
We will deduct all additional fees resulting from refused international shipments from your refund.
If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
FedEx, UPS & UPS.
We ship via UPS and FedEx for most products, USPS for small parts and accessories, and freight for large products.
If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at email@example.com
Please inspect the packaging of your items when they arrive.
If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
If your item(s) do arrive damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
Cancellations & Refunds:
All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
If your order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Fromtime to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a product sooner.
The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
Freight LTL Shipments
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
You need to be at the delivery address during the delivery window to receive and sign for the item.
The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
Please make sure the phone number you entered at checkout is a good number to contact you at.
Don't screen your calls until your item has been delivered.
The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
Carton damage requires visual inspection of contents of the unit.
Luxe Homes Club recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify luxe homes club immediately.
IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
Sign carrier paperwork: “Carton damaged and refused”
Notify Luxe Homes Club immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at email@example.com
Best Price Guaranteed
We work very hard to ensure that we offer the absolutebest prices online.We work withour suppliers to ensurethat they set minimum advertised pricing online for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another store that offers a lower price then us within 30 days of your purchase date please let us know and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our website has a lower price for the same item you have order within 30 days of your purchase date we will refund the difference as well.
To request your partial refund, simply email us a link of the product on our website and on our competitor's website, within 30 days of date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has limitations:
You Must purchase the item from our website before requesting your Price Match Guarantee.
Promotions such as rebates, holiday sales, and "buy one, get one free" offers are not eligible.
The item must be in stock on the competitor's website.
The competitor must be an online store, they may not have a retail location.
The website can not be a discounter or auction website (ie; eBay, overstock, Walmart, Amazon, etc...)
The competitor must be an Authorized Retailer of the product in questions.
The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.
If you want to check if we can price match a product before you place your order, please contact us.
Enjoy Shipping On Us With Any Order Above $99
LUXE HOME CLUBS Only Offers Top Tier Products
We Always Match/Beat Our Authorized Competitors Pricing. Email or Call Us!
LUXE HOME CLUBS Are Authorized Dealers
WE ARE AUTHORIZED DEALERS FOR EVERY BRAND WE CARRY
OUR CUSTOMERS PROVE OUR DEDICATION TO YOU
"Always professional service, very easy to order online. This makes a big difference in ordering. It is simple. Thank you!"
"Fast and easy. This is my third order, previous orders arrived fast and complete. No hassles, everything worked and fit as expected. I will continue to work with LHC confidently in the near future."
"The team at Luxe Homes Club makes everything so easy! My wife is going to be so excited for the new sauna, thanks so much guys!"